Technical Support Engineer

Job Descriptions

• Coordinate and simultaneously engage in work that is the responsibility of technical support as a whole

Core Responsibilities

• Provide training to related new products or new technologies applied in the product to technicians at DSC and ASC
• Provide training for Technicians and Call Center staff, newly received as employees
• Checking for a product related to trouble shooting, and how to make correct repairs, before the product is sold
• Prepare technical solutions for technicians who are experiencing difficulties in carrying out the task of repairing units owned by consumers
• Helping the needs of other departments including but not limited to shooting process involvement in making advertising films, incoming quality check and product feasibility before marketed, and rework or make report to factory for products that do not pass IQC testing
• Assist the sales department in terms of technical explanation of questions from potential buyers (usually project sales) on specifications, characteristics, product reliability and more.

• Diploma / Bachelor Degree from technic or related field
• 5 years experienced in handling customer technical needs
• Good knowledge and understanding of technical issue
• Good leadership and responsive
• Excellent communication skills, both verbal and written
• Excellent Inter-personal Skills
• Good networking and negotiation skill
• Fast learner, team developer
• Well organized and team player
• Active in English
• Flexible and open to changes and able to manage multiple tasks in restricted timeframes
• persuasive and innovative
• Thriving at Microsoft office (Power point/Excel/Word)
• Logically and analytically minded
• Detailed oriented
• Numbers friendly
• Up to date with company product advancement

Personality

• Professional and serious for the work at hand, but easy to work with and is able to have fun
• Diligent in work; immediately responsive on all matters
• Have initiative

Placement : Sunter, Jakarta Utara