Supervisor Teknisi (Makassar)

Core Responsibilities

• Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.
• Supervise technicians during customer repair services and provide support when issues arise during the repair process.
• Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.
• Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.
• Analyze spare parts requirements on a monthly basis.
• Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.
• Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.
• Carry out customer satisfaction surveys at dealer locations.
• Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.
• Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.
• Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.
• Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.
• Issue tax invoices for customer payments related to electronic goods service activities.
• Manage spare parts sales administration.
• Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.

Competencies Required

• 4 years of experience in the same position
• Diploma / bachelor's degree of electrical engineering
• Excellent communication skills, both verbal and written
• Good networking and Negotiation skill
• Good knowledge and understanding of technical issue
• Good leadership, Responsive, Persuasive and Innovative
• Excellent Inter-personal Skills, Fast Learner, Team Developer
• Flexible and open to changes and able to manage multiple tasks in restricted timeframes
• Thriving at Microsoft office (Power point/Excel/Word), ERP
• Willing to be placed all over Indonesia
• Fully vaccinated for Covid-19

Placement: Medan