Manager Service & Sparepart

Core Responsibilities

-Make and implement strategic plan of effective service operation with wide service network

-Make and implement KPI target, for monthly, quarterly and annually period

-Train and coach Service & Spare Part staff to have upgrade soft skill and hard skill

-Supervise service team in each area

-Make staffing and hiring decisions within Service & Spare Part Dept.

-Build and develop a service and spare part team which is competent, dedicated and efficient.

-Monitoring and controlling day to day after sales service activity

Competencies Required

-MBA/Bachelor in Engineering/Management from top university or related

-5 years experiences as After Sales Service Manager in consumer goods companies.

-Excellent communication skills, both verbal and written

-Excellent Inter-personal Skills

-Entrepreneurial, self-starter with hands-on approach

-Flexible and open to changes and able to manage multiple tasks in restricted timeframes

-Be able to take critical decisions and handle stress

-Team leader, persuasive and innovative

-Fluency in English

-Thriving at Microsoft office (Power point/Excel/Word)

-Familiar with special service application or SAP/Oracle/etc.

-Logically and analytically minded

-Detailed oriented

-Numbers friendly

Personality

-Professional and serious for the work at hand, but easy to work with and is able to have fun

-Diligent in work; immediately responsive on all matters

-Have initiative

-Love and enjoy all things about after sales service operation

Send Your CV to [email protected]